Navigation: Resources > For Authors > Author Help and Contacts
This page helps authors contact the right CorayNova route for journal questions, editorial communication, platform support, APC and payment questions, publication ethics concerns, complaints, appeals, and permission requests.
Authors with an active submission should normally use the relevant discussion function on the CorayNova Journals Platform when the issue concerns a specific manuscript. If a platform discussion is not available or the author is unsure which route to use, the contacts below may be used.
· Author Contact Routes
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Purpose |
Contact Route |
Recommended Use |
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Journal fit, author guidance, manuscript status, peer review, editorial communication |
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Use for questions about journal scope, submission preparation, editorial communication, manuscript status, peer review, revision, production, or journal-specific author requirements. |
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Active manuscript discussion |
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Use for communication linked to a specific active submission, including revision questions, editor requests, file clarifications, and production communication. |
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Technical support |
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Use for technical issues related to the CorayNova website, CorayNova Journals Platform, account access, login, file upload, submission system use, platform permissions, and other platform access problems. |
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General enquiries |
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Use for general enquiries, institutional notices, cooperation enquiries that are not specific to one manuscript, and questions where the appropriate route is unclear. |
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APC, payment, invoice, tax questions |
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Use for APC information, payment confirmation, invoice questions, tax questions, refund-rule enquiries, and payment-route clarification. |
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Institutional agreements, membership arrangements, partnership publishing, marketing cooperation |
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Use for institutional cooperation, journal promotion, conference notices, partnership publishing, media enquiries, and communications-related matters. |
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Publication ethics and research integrity |
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Use for concerns or questions about originality, plagiarism, duplicate submission, authorship, competing interests, research ethics approval, data integrity, AI use, citation practices, image integrity, corrections, or retractions. |
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Complaints and appeals |
Platform discussion, editorial@coraynova.com, Feedback page, or executive@coraynova.com |
First use the relevant journal's platform discussion if the complaint relates to an active manuscript. Authors may also contact editorial@coraynova.com or submit through the Feedback page. Serious highest-level complaints may be sent to executive@coraynova.com. |
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Serious institutional-level matters |
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Use for executive-level communication, serious institutional matters, formal institutional cooperation, or matters requiring attention from CorayNova leadership. |
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Permissions and reuse requests |
support@coraynova.com for platform access or technical permission issues; editorial@coraynova.com for publication or reuse questions |
Use support@coraynova.com only for CorayNova Journals Platform permission or technical access issues. Use editorial@coraynova.com for publication-related permission, reuse, article content, copyright, or licensing questions. |
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Website feedback or unclear route |
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Use for general website feedback or when the author is unsure which route is most appropriate. |
· What to Include When Contacting CorayNova
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If Relevant |
Include |
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Submission or article |
Journal name, manuscript ID if available, article title, corresponding author name, and DOI or article URL if published. |
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Platform issue |
Account email, browser/device information where useful, screenshots if appropriate, and a clear description of the technical problem. |
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APC or payment |
Journal name, article title, invoice number if available, payment date, payer name, and transaction reference where available. |
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Ethics or complaint |
A clear description of the concern, relevant documents or dates, and whether the issue relates to an active submission, published article, or general policy matter. |
· Use Verified Routes
Authors should use official CorayNova contact routes and should be cautious about payment requests, editorial requests, or publication claims received from unverified channels. If a message appears inconsistent with information on the CorayNova website or the CorayNova Journals Platform, authors should seek clarification through an official route before responding or making payment.
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