Author Help and Contacts

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This page helps authors contact the right CorayNova route for journal questions, editorial communication, platform support, APC and payment questions, publication ethics concerns, complaints, appeals, and permission requests.

Authors with an active submission should normally use the relevant discussion function on the CorayNova Journals Platform when the issue concerns a specific manuscript. If a platform discussion is not available or the author is unsure which route to use, the contacts below may be used.

· Author Contact Routes

Purpose
Contact Route
Recommended Use

Journal fit, author guidance, manuscript status, peer review, editorial communication
editorial@coraynova.com
Use for questions about journal scope, submission preparation, editorial communication, manuscript status, peer review, revision, production, or journal-specific author requirements.

Active manuscript discussion
CorayNova Journals Platform discussion function
Use for communication linked to a specific active submission, including revision questions, editor requests, file clarifications, and production communication.

Technical support
support@coraynova.com
Use for technical issues related to the CorayNova website, CorayNova Journals Platform, account access, login, file upload, submission system use, platform permissions, and other platform access problems.

General enquiries
info@coraynova.com
Use for general enquiries, institutional notices, cooperation enquiries that are not specific to one manuscript, and questions where the appropriate route is unclear.

APC, payment, invoice, tax questions
info@coraynova.com
Use for APC information, payment confirmation, invoice questions, tax questions, refund-rule enquiries, and payment-route clarification.

Institutional agreements, membership arrangements, partnership publishing, marketing cooperation
marketing@coraynova.com
Use for institutional cooperation, journal promotion, conference notices, partnership publishing, media enquiries, and communications-related matters.

Publication ethics and research integrity
editorial@coraynova.com
Use for concerns or questions about originality, plagiarism, duplicate submission, authorship, competing interests, research ethics approval, data integrity, AI use, citation practices, image integrity, corrections, or retractions.

Complaints and appeals
Platform discussion, editorial@coraynova.com, Feedback page, or executive@coraynova.com
First use the relevant journal's platform discussion if the complaint relates to an active manuscript. Authors may also contact editorial@coraynova.com or submit through the Feedback page. Serious highest-level complaints may be sent to executive@coraynova.com.

Serious institutional-level matters
executive@coraynova.com
Use for executive-level communication, serious institutional matters, formal institutional cooperation, or matters requiring attention from CorayNova leadership.

Permissions and reuse requests
support@coraynova.com for platform access or technical permission issues; editorial@coraynova.com for publication or reuse questions
Use support@coraynova.com only for CorayNova Journals Platform permission or technical access issues. Use editorial@coraynova.com for publication-related permission, reuse, article content, copyright, or licensing questions.

Website feedback or unclear route
Feedback page
Use for general website feedback or when the author is unsure which route is most appropriate.

· What to Include When Contacting CorayNova

If Relevant
Include

Submission or article
Journal name, manuscript ID if available, article title, corresponding author name, and DOI or article URL if published.

Platform issue
Account email, browser/device information where useful, screenshots if appropriate, and a clear description of the technical problem.

APC or payment
Journal name, article title, invoice number if available, payment date, payer name, and transaction reference where available.

Ethics or complaint
A clear description of the concern, relevant documents or dates, and whether the issue relates to an active submission, published article, or general policy matter.

· Use Verified Routes

Authors should use official CorayNova contact routes and should be cautious about payment requests, editorial requests, or publication claims received from unverified channels. If a message appears inconsistent with information on the CorayNova website or the CorayNova Journals Platform, authors should seek clarification through an official route before responding or making payment.

Purpose	Contact Route	Recommended Use
Journal fit, author guidance, manuscript status, peer review, editorial communication	editorial@coraynova.com	Use for questions about journal scope, submission preparation, editorial communication, manuscript status, peer review, revision, production, or journal-specific author requirements.
Active manuscript discussion	CorayNova Journals Platform discussion function	Use for communication linked to a specific active submission, including revision questions, editor requests, file clarifications, and production communication.
Technical support	support@coraynova.com	Use for technical issues related to the CorayNova website, CorayNova Journals Platform, account access, login, file upload, submission system use, platform permissions, and other platform access problems.
General enquiries	info@coraynova.com	Use for general enquiries, institutional notices, cooperation enquiries that are not specific to one manuscript, and questions where the appropriate route is unclear.
APC, payment, invoice, tax questions	info@coraynova.com	Use for APC information, payment confirmation, invoice questions, tax questions, refund-rule enquiries, and payment-route clarification.
Institutional agreements, membership arrangements, partnership publishing, marketing cooperation	marketing@coraynova.com	Use for institutional cooperation, journal promotion, conference notices, partnership publishing, media enquiries, and communications-related matters.
Publication ethics and research integrity	editorial@coraynova.com	Use for concerns or questions about originality, plagiarism, duplicate submission, authorship, competing interests, research ethics approval, data integrity, AI use, citation practices, image integrity, corrections, or retractions.
Complaints and appeals	Platform discussion, editorial@coraynova.com, Feedback page, or executive@coraynova.com	First use the relevant journal's platform discussion if the complaint relates to an active manuscript. Authors may also contact editorial@coraynova.com or submit through the Feedback page. Serious highest-level complaints may be sent to executive@coraynova.com.
Serious institutional-level matters	executive@coraynova.com	Use for executive-level communication, serious institutional matters, formal institutional cooperation, or matters requiring attention from CorayNova leadership.
Permissions and reuse requests	support@coraynova.com for platform access or technical permission issues; editorial@coraynova.com for publication or reuse questions	Use support@coraynova.com only for CorayNova Journals Platform permission or technical access issues. Use editorial@coraynova.com for publication-related permission, reuse, article content, copyright, or licensing questions.
Website feedback or unclear route	Feedback page	Use for general website feedback or when the author is unsure which route is most appropriate.

If Relevant	Include
Submission or article	Journal name, manuscript ID if available, article title, corresponding author name, and DOI or article URL if published.
Platform issue	Account email, browser/device information where useful, screenshots if appropriate, and a clear description of the technical problem.
APC or payment	Journal name, article title, invoice number if available, payment date, payer name, and transaction reference where available.
Ethics or complaint	A clear description of the concern, relevant documents or dates, and whether the issue relates to an active submission, published article, or general policy matter.