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This resource sets out CorayNova Academic Press's official contact routes for institutions, libraries, research offices, funders, scholarly societies, cooperation partners, and other institutional stakeholders.

Institutions should use the contact route that best matches the purpose of the enquiry. The Feedback page may be used as a supplementary route. WeChat QR codes may appear in page footers or communication materials, but official institutional contact should use the email routes and Feedback page listed below.

· Institutional Contact Routes

The following contact routes help CorayNova direct institutional enquiries to the appropriate team and maintain accurate records.

Purpose	Contact	Use This Route For
General institutional enquiries	info@coraynova.com	General institutional enquiries, non-journal-specific questions, notices, cooperation enquiries at an early stage, or enquiries that are not specific to one journal or department.
Cooperation and institutional arrangements	marketing@coraynova.com	Institutional agreements, publishing cooperation, APC support discussions, discounts, waivers, training, outreach, journal promotion, media, conference notices, and partnership communication.
Publishing policy, ethics, content, metadata, and post-publication records	editorial@coraynova.com	Publisher-level policies, publication ethics, research integrity, article content concerns, metadata corrections, author/editorial matters, corrections, retractions, expressions of concern, and article-status questions.
Technical support	support@coraynova.com	Platform access, login, downloads, links, display issues, file access, RSS or alerts, submission system use, account issues, and other website or CorayNova Journals Platform technical matters.
Serious institutional-level matters	executive@coraynova.com	Serious institutional matters requiring leadership-level attention, formal institutional communication, or escalation beyond normal editorial, technical, marketing, or general enquiry routes.
Supplementary route	https://www.coraynova.com/contact.html	Feedback page submissions where a web form route is preferred or where the sender is unsure which email route to use.

· Information to Include

Institutional enquiries should include enough information for CorayNova to identify the matter, route it correctly, and respond efficiently.

Information	Why It Helps
Institution name	Identifies the organization involved.
Department, library, or research office	Helps route the enquiry to the correct institutional context.
Contact person	Identifies the person responsible for follow-up.
Email address	Allows CorayNova to respond and request clarification.
Purpose of enquiry	Distinguishes general, editorial, technical, cooperation, policy, metadata, preservation, or serious institutional matters.
Journal or article where relevant	Identifies the relevant CorayNova journal or article record.
DOI or URL where relevant	Allows CorayNova to locate the exact article, journal page, metadata record, or platform issue.
Requested action	Clarifies whether the institution seeks information, correction, technical support, cooperation discussion, permission, or escalation.
Timeline	Helps CorayNova understand urgency, reporting deadlines, event dates, or operational constraints.

· Routing Examples

Situation	Recommended Route
A library wants to add CorayNova journals to an A-Z list or discovery guide.	info@coraynova.com for general coordination; support@coraynova.com for technical link or display issues.
A research office wants to discuss APC support, discounts, waivers, or training.	marketing@coraynova.com.
A repository team needs clarification about article version, license, self-archiving, or metadata correction.	editorial@coraynova.com.
A user cannot access a PDF, link, file, account, RSS feed, alert, or platform page.	support@coraynova.com.
A serious institutional-level issue requires leadership attention.	executive@coraynova.com.
The sender is unsure where to send the enquiry.	Use the Feedback page or info@coraynova.com.

· Responsible Communication

CorayNova aims to handle institutional communication respectfully, accurately, and proportionately. For publication ethics, research integrity, complaints, appeals, corrections, retractions, expressions of concern, or article removal matters, CorayNova may route the enquiry through the Editorial Office or another publisher-level process as appropriate.

Institutions should avoid sending confidential, personal, copyrighted, or sensitive materials unless they are necessary for the enquiry and appropriate to share. If a matter involves legal, privacy, safety, research integrity, or institutional risk, the sender should describe the issue clearly and use the appropriate escalation route.

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