Navigation: Resources > For Societies, Editors-in-Chief & Journal Proposals > Platform and Publishing Support

This resource sets out CorayNova Academic Press's publisher-level platform and publishing support standards for journals launched, transferred, relaunched, hosted, or cooperatively developed with CorayNova.

CorayNova may provide platform, workflow, metadata, policy, production coordination, training, technical, and communication support according to the journal model, agreement, platform capacity, operational needs, and approved support plan.

· General Support Areas

The support available for a journal depends on the journal's approved cooperation model, workflow, field, access model, production needs, technical requirements, and agreement terms.

Support Area	Typical CorayNova Support
CorayNova Journals Platform setup	Journal setup on the platform, basic journal configuration, account roles, submission pathway, and platform readiness checks.
Journal homepage	Support for journal title, aims and scope, editorial information, author information, policy links, contact route, and publication information display.
Submission workflow	Workflow configuration for submission, metadata entry, file upload, checklist confirmation, editorial handling, reviewer invitation, decisions, revision, and communication.
Metadata support	Support for article metadata fields, journal metadata, license display, funding information where provided, ORCID where provided, correction/retraction links, and discovery readiness.
DOI support where applicable	Support for DOI-related workflows, persistent linking, DOI display, and metadata coordination where applicable.
License display	Support for displaying Creative Commons license or other approved license information on journal and article pages.
Policy page setup	Support for publisher-level and journal-level policy pages, author information, peer review model, APC or fee information where applicable, and contact routes.
Copyediting/typesetting/proof coordination where arranged	Coordination of production steps when these services are part of the approved journal support arrangement.
Publication scheduling	Support for publication model, issue or continuous publication planning, article release workflow, and production communication.
Training	Training for editors, editorial office users, journal administrators, or partners on platform use, workflow, metadata, policy expectations, and communication.
Technical support	Support for platform access, accounts, roles, workflow use, display issues, files, links, alerts, and other technical questions.
Basic promotion/announcement support	Support for responsible journal launch announcements, calls for papers, news items, society or institutional communication, and non-misleading outreach.

· Customized Support

Additional or customized support may be discussed with CorayNova. Requests may include special workflow needs, partner communication, extended training, metadata improvement, production coordination, launch communication, society or institutional cooperation, or other approved support.

For additional or customized support, contact editorial@coraynova.com for editorial, policy, ethics, journal model, and workflow matters; marketing@coraynova.com for society, institutional, cooperation, promotion, or agreement matters; and executive@coraynova.com for serious institutional-level or leadership-level matters.

Support Request	Recommended Contact
Editorial model, workflow, journal scope, peer review, ethics, policy, or proposal template	editorial@coraynova.com
Society or institutional cooperation, partnership, promotion, outreach, or agreement discussion	marketing@coraynova.com
Platform access, account, link, file, submission system, display, or technical issue	support@coraynova.com
Serious institutional-level or leadership-level matter	executive@coraynova.com
General enquiry or uncertain route	info@coraynova.com or Feedback page

· Support Boundaries

Platform and publishing support does not guarantee indexing, database coverage, Impact Factor, external recognition, society membership, journal ranking, manuscript submissions, publication volume, acceptance rate, revenue, publicity outcome, or third-party endorsement.

Journal-specific workflows may be used when approved, but they must comply with CorayNova's foundational policies, publication ethics standards, peer review expectations, record-keeping requirements, platform requirements, and public transparency standards.

· Preservation and Continuity

CorayNova requires eligible journals/content to use the PKP Preservation Network where supported by platform and journal configuration. LOCKSS, CLOCKSS, Portico, and similar additional preservation services are strongly encouraged but not publisher-mandated unless formally adopted by the relevant journal or agreement.